“Secret Service: Hidden Systems that Deliver Unforgettable Customer Service” (John DiJulius)

“Secret Service: Hidden Systems that Deliver Unforgettable Customer Service” (original air dates – 10/12/09 & 10/14/09)

A favorite interview, for sure! Watch John DiJulius, best-selling author of Secret Service and “What’s The Secret?“, and Chief Visionary Officer of The DiJulius Group offer his innovative approach and principles of creating and delivering a world-class customer experience.

“Social Media Strategy for Retail Brick-and-Mortar Business” (Tony Zelaya)

“Social Media Strategy for Retail Brick-and-Mortar Business” (original air dates – 8/24/09 & 8/26/09)

How do you switch from a direct-mail campaign to “friending” your clients on Facebook? Tony Zelaya of Zelaya Shoes shows us how. “Go where the people are” has taken on a whole new meaning in the age of web 2.0. Will you be left behind? Discover how to leverage social media and connect with your clients now.