“Are You Comfortable Hiring Leaders … and Not Managers?” (Catherine Meloy)

Catherine Meloy, President & CEO, Goodwill of Greater Washington

 

Here’s what we asked Catherine:

  1. Some might say they’re confused by the question, “Are you comfortable hiring leaders … not managers.” – can you explain?
  2. How do good leaders bring out the best in their employees?
  3. The manager administers; the leader innovates.
  4. The manager is a copy; the leader is an original.
  5. The manager maintains; the leader develops.
  6. The manager focuses on systems and structure; the leader focuses on people.
  7. The manager relies on control; the leader inspires trust.
  8. The manager has a short-range view; the leader has a long-range perspective.
  9. The manager asks how and when; the leader asks what and why.
  10. The manager has his eye always on the bottom line; the leader has his eye on the horizon.
  11. The manager accepts the status quo; the leader challenges it.
  12. The manager is the classic good soldier; the leader is his own person.
  13. In the New York Times bestselling book, Fierce Leadership, by Susan Scott there is a quote you used when introducing the Leadership Breakfast…

“You will not single handedly cause or prevent success. Surround yourself with people who model accountability, ferocious integrity, personal authenticity, the capacity to connect with others at a deep level, sheer courage, and a commitment to champion the common good over narrow self-interest.”

 

Tips on attracting and retaining a remarkable staff?

“Proven ‘Organic’ Business Growth: Cracking the Code on Word-of-Mouth Advertising” (Brett Hess)

“Proven ‘Organic’ Business Growth: Cracking the Code on Word-of-Mouth Advertising” (original air dates – 9/14/09 & 9/16/09)

What can we learn from a 27-year-old company about getting to 90% repeat and referral business … with almost no advertising. Watch as Brett Hess, President of Business Management Company, shares his team’s strategies for success.