“Secret Service: Hidden Systems that Deliver Unforgettable Customer Service” (John DiJulius)

“Secret Service: Hidden Systems that Deliver Unforgettable Customer Service” (original air dates – 10/12/09 & 10/14/09)

A favorite interview, for sure! Watch John DiJulius, best-selling author of Secret Service and “What’s The Secret?“, and Chief Visionary Officer of The DiJulius Group offer his innovative approach and principles of creating and delivering a world-class customer experience.