“Understanding Resistance” (Victoria Grady)

Dr. Victoria Grady is the author of The Pivot Point: Success in Organizational Change. She is also President and Principal Consultant at PivotPoint Business Solutions and Assistant Professorial Lecturer at George Washington University. In this enlightening interview, we learn what’s really behind what we think of as our “resistance to change.”

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Here’s what we asked Dr. Grady:

  1. You say, “Resistance to change … isn’t about resistance at all.” How do you mean?
  2. Change = Growth:  Are we hardwired to require change?
  3. Do people deal with change in stages? Is there a process?
  4. …is there any way to speed up that process?
  5. What pitfalls must be avoided in any change initiative?
  6. You write about attachment… How does attachment fit into all of this?
  7. How can we have change affect morale in a positive way?
  8. Who has cracked the code on all of this; gotten it right?
  9. How can we best learn from having gone though major change?
  10. Help us understand what you call, “LOE: Loss of Effectiveness”
  11. Should we expect / prepare for conflict? How do we prepare?
  12. In “Do the Work” Steven Pressfield personifies the resistance we all experience when confronted with change.  How aware are most people of their somewhat “built in” push back when confronted with changes in either life or business
  13. Do we tend to validate our issues with other coworkers to justify our feelings?
  14. What tactics do you suggest to teach people to try and think individually before jumping into generalized opinions..
  15. Can you define the characters in large companies and how they react to big (or at least perceived large changes in organizations)?
  16. How do ego and contributing to the overall cause of a company interact?

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