“Connecting With Your Clients: The Little Extra That Makes You Extraordinary” (Steve Kerndt)

“Connecting With Your Clients: The Little Extra That Makes You Extraordinary” (original air dates – 11/22/10 & 11/24/10)

Are people buying a product or service … or are they buying YOU and the EXPERIENCE? Steve Kerndt has been the director of training for Rosenthal Automotive for 23 years and shares some of his best stuff with us.

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